Under review. This is the version 1 draft and it is being reviewed by our legal advisers. It may change before final publication. Items in square brackets will be completed before it is published.
1. How to request deletion of your data
- If you are an athlete, a legal guardian or a club user: ask your club's Administrator, who is the controller of your data, for the correction or deletion. You can also write to us and we will coordinate with the club.
- By e-mail: write to privacy@proevolutionlab.com with your name, the club, your relationship to the data (for example, guardian of an underage athlete) and what you are requesting. To protect the information, we will verify your identity before acting.
- If you are a club leaving the service: the Administrator requests the account closure; before deleting the data we offer to export it.
- If you wrote to us through the website form: request deletion at privacy@proevolutionlab.com.
2. What gets deleted
- An athlete's data: we prefer anonymization (the name is replaced by “Former player” and only the year of birth is kept), so the team's statistics are not altered. If required, it is deleted completely.
- The athlete's photos and videos: deleted.
- User accounts: accounts that belonged only to the club are deleted.
- AI assistant conversations: deleted.
What is kept: a minimal record of the deletion (date and who did it) and the change history for 2 years, for security and legal obligations. Backups are deleted automatically when they expire.
3. Timeframe
- We answer queries within ten (10) business days and claims within fifteen (15) business days.
- An approved deletion is carried out within [X] business days.
- When a club closes, its data is deleted after the waiting period of 30 days.
- Backups expire within [X] days.
4. AI assistant conversations
Each user can delete a question, a conversation or all their conversations at any time from the assistant tab. They are also deleted automatically after the inactivity period set by the club. The Administrator can turn the assistant off or disconnect the AI provider account in the club settings.
Whatever the AI provider keeps in its own account is governed by the club's contract with that provider; the club can ask the provider for deletion directly.
5. Contact
Write to us at privacy@proevolutionlab.com.